Terms, Agreement & Policy Of Service

This terms and policy entails the data and personal information our platform gathers from clients, customers and other users. Based on the fact that we integrate third party API's, collect users phone number for registration with Facebook OTP into our development, we comply with Facebook privacy and policy as referenced here.
Please read these Terms of Service carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the Eljebo a product and Platform of Prominent Developer Company, you agree to comply with and be bound by these Terms and Service. Please note: If your Country of Residence is in the United States, this provision applies to all disputes with Eljebo. If your Country of Residence is outside of the United States, this provision applies to any action you bring against Eljebo in the United States. It affects how disputes with Eljebo are resolved. By accepting these Terms of Service, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.

Users requesting for Service from a Service Provider must ensure that, the service provider possess required documentation, certification, or license upon arrival at the user’s location. Although Eljebo will run background check on individual Service Providers for records purposes but cannot guarantee the behavior and identity of the Service Provider. Eljebo try to collect adequate amount of information about every user however, we cannot guarantee that we have enough information about users on our platform. Therefore, is the responsibility of every User requesting for service from any Service Provider to do thorough questioning and verify any information the Service Provider will provide.

These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement") between you and Eljebo (as defined below) governing your access to and use of the Eljebo application, including any subdomains thereof, and any other websites through which Eljebo makes its services available (collectively, "Site"), our mobile, tablet and other smart device applications, and application program interfaces (collectively, "Application") and all associated services (collectively, "Eljebo Services"). The Site, Application and Eljebo Services together are hereinafter collectively referred to as the “Eljebo Platform”.

 Any payment processing services through or in connection with your use of the Eljebo Platform ("Payment Services") are provided to you by one or more Eljebo Payments entities (individually and collectively, as appropriate, "Eljebo Payments") as set out in the Payments Terms of Service ("Payments Terms"). Hosts alone are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Listings and Host Services.

  1. Scope of Eljebo Services
  • The Eljebo Platform is an online service center that enables registered users (“Members”) by individuals offering legal services as “Service Providers” through list of legitimate services published by Eljebo Admin within the application.

Also Members that are seeking to book such Services (Host Customers”) will need to complete few applications forms within Eljebo, send booking request to Service Providers and upon acceptance, the Host Customer makes a payment for the Service booked.

1.1 Services may include the offering of Home Aid, Cooking, Makeup, Hair Styling and other legal home and personal services, and many more. Under no circumstance, will any user (Service Provider & Host Customer) use Eljebo Platform for illegal services or activities which is against this Terms of Service and regulations. Any illegal activities will not be tolerated and Eljebo will not be held responsible for such acts. Users who engage in illegal activities and services will be removed from the platform and all necessary actions will be applied to the user. Punishment can vary and could lead to imprisonment

1.2 As the provider of the Eljebo Platform, Eljebo does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or information about Service provider, nor is Eljebo an organizer or retailer of travel packages. When Members make or accept a booking, they are entering into a contract directly with each other. Eljebo is not and does not become a party to or other participant in any contractual relationship between Members, nor is Eljebo a real estate broker or insurer. Eljebo is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms.

1.3 If you choose to use the Eljebo Platform as a Host or Service your relationship with Eljebo is limited to being an independent, third-party contractor, and not an employee, agent, joint venture or partner of Eljebo for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Eljebo. Eljebo does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of the Host Services. You acknowledge and agree that you have complete discretion whether to request Service Provider or otherwise engage in other business or employment activities.

1.4 Due to the nature of the Internet, Eljebo cannot guarantee the continuous and uninterrupted availability and accessibility of the Eljebo Platform. Eljebo may restrict the availability of the Eljebo Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Eljebo Platform. Eljebo may improve, enhance and modify the Eljebo Platform and introduce new Eljebo Services from time to time.

  1. Eligibility, Using the Eljebo Platform, Member Verification

2.1 You must be at least 18 years old and able to enter into legally binding contracts to access and use the Eljebo Platform or register an Eljebo Account. By accessing or using the Eljebo Platform you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.

2.2 Eljebo may make access to and use of the Eljebo Platform, or certain areas or features of the Eljebo Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or a User’s booking and cancellation history.

2.3 User verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Member’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (I) ask Members to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Members, (ii) screen Members against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a Member, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).

2.4 If you access or download the Application from the Apple App Store and Google Play Store, you agree to Apple’s & Google Licensed Application End User License Agreement. Some areas of the Eljebo Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

2.5 Modification of these Terms

Eljebo reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the Eljebo Platform and update the Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Eljebo Platform will constitute acceptance of the revised Terms.

  1. Account Registration 

4.1 You must register an account ("Eljebo Account") to access and use certain features of the Eljebo Platform, such as searching for a service within your location, making payment, booking a service provider, and contacting users. If you are registering an Eljebo Account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.

4.2 You can register an Eljebo Account using an email address and creating a password, collect detail information about the user to help build good profile. You have the ability to cancel the your Eljebo Account at any time, by accessing the "Settings" section of the Eljebo Platform.

4.3 You are responsible for maintaining the confidentiality and security of your Eljebo Account credentials and may not disclose your credentials to any third party. You must immediately notify Eljebo if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Eljebo Account. You are liable for any and all activities conducted through your Eljebo Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).

4.4 Eljebo may enable features that allow you to authorize other Members or certain third parties to take certain actions that affect your Eljebo Account. For example, we may allow eligible Members or certain third parties to book services on behalf of other Members, or we may allow Hosts to add other Members to help manage their Listings. These features do not require that you share your credentials with any other person. No third party is authorized by Eljebo to ask for your credentials, and you shall not request the credentials of another Member.

  1. Content

5.1 Eljebo may, at its sole discretion, enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Eljebo Platform ("Member Content"); and (ii) access and view Member Content and any content that Eljebo itself makes available on or through the Eljebo Platform, including proprietary Eljebo content and any content licensed or authorized for use by or through Eljebo from a third party ("Eljebo Content" and together with Member Content, "Collective Content").

5.2 The Eljebo Platform, Eljebo Content, and Member Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge and agree that the Eljebo Platform and Eljebo Content, including all associated intellectual property rights, are the exclusive property of Eljebo and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Eljebo Platform, Eljebo Content or Member Content. All trademarks, service marks, logos, trade names, and any other source identifiers of Eljebo used on or in connection with the Eljebo Platform and Eljebo Content are trademarks or registered trademarks of Eljebo in the United States and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Eljebo Platform, Eljebo Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners.

5.3 By creating, uploading, posting, sending, receiving, storing, or otherwise making available any Member Content on or through the Eljebo Platform, you grant to Eljebo a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such Member Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Member Content to provide and/or promote the Eljebo Platform, in any media or platform. Unless you provide specific consent, Eljebo does not claim any ownership rights in any Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your Member Content.

5.4 You will not post, upload, publish, submit or transmit any Member Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person or animal; (v) promotes illegal or harmful activities or substances; or (vi) violates Eljebo’s Content Policy or any other Eljebo policy. Eljebo may, without prior notice, remove or disable access to any Member Content that Eljebo finds to be in violation of these Terms or Eljebo’s then-current Policies or Standards, or otherwise may be harmful or objectionable to Eljebo, its Members, third parties, or property.

5.5 Eljebo respects copyright law and expects its Members to do the same. If you believe that any content on the Eljebo Platform infringes copyrights you own, please notify us in accordance with our Copyright Policy.

  1. Service Fees, Payment and Refund Policy

6.1 Eljebo may charge fees to book a Service Provider and in consideration for the use of the Eljebo Platform. More information about when Service Fees apply and how they are calculated can be found on our Payment & Service Fees section.

6.2 Any applicable Service Fees (including any applicable Taxes) will be displayed to users and Eljebo reserves the right to change the Service Fees at any time, and will provide Members adequate notice of any fee changes before they become effective.

6.3 You are responsible for paying any Service Fees that you owe to Eljebo. The applicable Service Fees (including any applicable Taxes) are collected by Eljebo Payments. Eljebo Payments will deduct any Fees from the Listing Fee before remitting the payout to the Service Provider. Any other Fees are included in the Total Fees collected by Eljebo Payments. Except as otherwise provided on the Eljebo Platform, all Service (commission) and handling Fees are non-refundable.

6.4 Eljebo will only refund to users when the service requested was not provided by the Service Provider. However, the fixed cost of Service (commission) and handling Fees including Taxes are not refundable. If the refund is requested within 12 hours of which the service provider has completed the service and if some portion of the service is done but the user is not satisfied Eljebo will review the situation and take the applicable decision.

6.5 Eljebo do not set fix amount for services – the Service Provider rather sets amount for their corresponding services. Eljebo, will take up to 30% or less commission fees from the total amount paid including taxes and disburse the payment accordingly. Eljebo only has the right to change this commission rate and the percentage could change anytime without any prior notice to users.

6.6. For security reasons and service providing purposes, Eljebo reserve the right to keep payments in escrow from 0 to 24 hours after service is paid before releasing funds to Service Providers. This helps in settling service disputes easily and implement the applicable refund.

  1. Booking & Accommodation

7.1 The Hosting User understand that a confirmed booking of a Service (“Service Provider Booking”) is a limited license granted between both users to allow the Service Provider to enter, occupy and solely to provide service for the duration of the stay. During which time the Service Provider (only where and to the extent permitted by applicable law) retains the right to re-enter the residence, in accordance with your agreement, however, it’s the duty of the Host User to monitor the activities of the Service Provider in their residence.

7.2 The Service Provider agree to leave the Host Users residence no later than the agreed time that the Host specifies in the Listing or such other time as mutually agreed upon between you and the Host User.

7.3 In the instance of inappropriate activities such as harassment, assault, and others which are illegal and goes against the applicable laws of the country and that of Eljebo platform, both users must report to appropriate law enforcement agencies. Eljebo does not accept, support or allow any inappropriate activities from any user on this platform. Eljebo platform is solely for providing legal and legitimate service to users in a simple way – therefore any illegal activities on this platform will not be tolerated. Should any inappropriate activities happen both users must report to law enforcement for further actions.

7.4 Eljebo is not responsible for any damages that will occur when a Service Provider is providing a service for Host Users. It is the duty of both users to ensure integrity, respect, and responsibility of their actions.

  1. Disclaimers

If you choose to use the Eljebo Platform or Content, you do so voluntarily and at your sole risk. The Eljebo Platform and Collective Content is provided “as is”, without warranty of any kind, either express or implied.

You agree that you have had whatever opportunity you deem necessary to investigate the Eljebo Services, laws, rules, or regulations that may be applicable to your Services you are receiving and that you are not relying upon any statement of law or fact made by Eljebo relating to a service.

If we choose to conduct identity verification or background checks on any Member, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Member or guarantee that a Member will not engage in misconduct in the future.

You agree that some Experiences, Services, or the Payment Service may carry inherent risk, and by participating in such services, you choose to assume those risks voluntarily. You assume full responsibility for the choices you make before, during and after your participation in a Service or the Payment Service. If you register or engage on any activities on Eljebo platform you assume responsibility of been at least 18 years of age, be responsible for your own action permitted by law, you agree to release and hold harmless Eljebo from all liabilities and claims that arise in any way from any injury, death, loss or harm that occurs to Services.

The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law.

  1. Liability

You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the Eljebo Platform and Collective Content, services on Eljebo Platform, your presence at Host Users residence, participation in any Experience or Event or use of any other Service, participation in the Payment Service, or any other interaction you have with other Members whether in person or online remains with you. Neither Eljebo nor any other party involved in creating, producing, or delivering the Eljebo Platform or Collective Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) from the use of or inability to use the Eljebo Platform or Collective Content, (iii) from any communications, interactions or meetings with other Members or other persons with whom you communicate, interact or meet with as a result of your use of the Eljebo Platform. Except for our obligations to pay amounts to applicable Service Providers to these Terms or an approved payment request under the Eljebo Terms, in no event will Eljebo’s aggregate liability arising out of or in connection with these Terms and your use of the Eljebo Platform including, but not limited to, from your booking of any Listings via the Eljebo Platform, or from the use of or inability to use the Eljebo Platform or Content, Experiences, Event, other Service, the Payment Service, or interactions with any other Members.